Frequently Asked Questions

Microphone mode captures audio from your device's microphone, which is ideal for in-person classes where you are sitting in a classroom with an instructor. System Audio mode captures audio playing directly from your computer, which is ideal for online classes, Zoom or Teams meetings, recorded lecture videos, or YouTube content.

Note: System audio capture requires you to share your screen in the browser dialogue that appears. Select the tab or window playing the audio and ensure the Share audio option is checked.

Yes. ClassCaption supports uploading pre-recorded audio files. If you have a YouTube, Vimeo, or recorded video from a Moodle or Brightspace session, you can start ClassCaption as normal, select the System Audio option, then Continue to Recording. Once in the new modal, click Start Recording, and you will be prompted for the recorded file. Select it and ensure you turn on the Share Audio option. ClassCaption will transcribe the content and generate ClassCards automatically, the same as it would for a live session.

ClassCaption accurately transcribes spoken mathematical explanations. For example, a professor explaining how to solve an equation. However, it does not convert spoken math into formatted notation or rendered equations. The phrase 'the integral of x squared' will appear as spoken text, not as a typeset formula. If your courses are heavily mathematics-based, this is worth factoring into your expectations.

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ClassCaption uses one of the most accurate real-time speech recognition models currently available. It performs well across a range of speaking speeds and accents and has shown to work well with highly technical or discipline-specific vocabulary.

ClassCards generation typically begins within a few seconds of stopping a recording and is completed within approximately 20 seconds for a typical class session. Longer sessions with dense content may take slightly more time.

Yes. Because ClassCards are generated from your actual lecture transcript, the complexity of the output reflects the complexity of what your instructor said. A foundational literacy class and a graduate-level seminar will produce very different ClassCards because they started from different transcripts. The tool adapts to the session, not the other way around.

Yes. ClassCards can be exported as a formatted PDF directly from the session view. The PDF is designed to be clear, well-organized, and suitable for sharing with an accessibility advisor or keeping as a study reference.

Session audio is stored locally on your device using IndexedDB, a standard browser storage technology. Your audio never leaves your device and it is not uploaded to any server. This means your recordings remain private and accessible even without an internet connection after the session is saved.

Yes. Audio stored in IndexedDB persists across browser sessions as long as you do not clear your browser data or use private/incognito browsing mode. If you regularly clear your browser history or cookies, your stored audio may be removed.

Note: Students on institutional Chromebooks with managed device policies that clear browser data on logout should be aware that locally stored audio may not persist between login sessions. Check with your institution's IT department if you are unsure.

For most students, the experience on a Chromebook is identical to any other laptop. Two things are worth being aware of:

• Microphone access: Some Chromebooks in institutional settings have IT policies that restrict microphone access in the browser. If ClassCaption cannot access your microphone, check with your institution's IT department or accessibility office.
• System audio capture: The option to share system audio may not appear or may be limited on some Chromebook models depending on the ChromeOS version. Microphone recording and all file upload features are unaffected.

Contact Duane O'Geil directly at dogeil@indreporters.com or by phone at 403.265.2550 ext. 2. Advisor accounts are set up personally to ensure you have everything you need to evaluate ClassCaption for your students.

Advisor accounts do not expire. Student accounts are on an annual subscription and renew yearly.

ClassCaption is designed with accessibility as its core purpose. Accessibility compliance details are available on request. Please contact us directly if your institution has specific WCAG or AODA requirements to evaluate.